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Agencies
Better agency relationships mean better care.
We don't squeeze agencies for the lowest rate. We build partnerships that attract the best workers, improve fill rates and create consistency across your services.
Are you an agency looking to join our network?
Agency Accelerator is our dedicated platform built for agencies on the Care Hires network. A complete operating system for managing shifts, compliance, workforce and payments. If you're an agency looking to grow with 1,200+ care providers, this is where you start.
Join the Care Hires network with Agency Accelerator
1,300+ agencies on the Care Hires network
How we work with agencies.
Most platforms treat agencies as a cost to be managed. We treat them as partners to be supported. That's why the best agencies choose to work through Agency Accelerator, our operating system for agencies.
Fair Pricing
Fair rates attract better workers. It's that simple.
When agencies are squeezed, they send whoever's available. When they're paid fairly, they send their best.
- Transparent, competitive rate structures
- Better workers, fewer cancellations, fewer no-shows
- Quality and cost control done properly
Fair rates
Better workers stay longer
Fewer no-shows
Consistency across services
Full operating system
Finance, HR, payroll, scheduling
Agencies want in
Waiting list to join
Agency Accelerator
We built agencies their own operating system.
Agency Accelerator is a full platform for agencies to manage shifts, compliance, workforce and payments. Because supporting agencies properly means giving them the tools to deliver.
- Shift management, workforce scheduling and availability in one place
- Centralised compliance with auto-verification and expiry alerts
- Automated billing, payments and performance insights
Onboarding & Support
Properly onboarded. Not just added to a list.
Every agency goes through structured onboarding with a dedicated account manager. Your requirements understood from day one.
- Dedicated account managers for every relationship
- Agencies live and filling shifts within days
- Issues resolved before they reach your team
Dedicated account manager
For every agency relationship
Your requirements
Understood from day one
99.4% fill rate
Across the network
Top performers
Visible and recognised
Performance Visibility
Good agencies thrive. The data proves it.
Fill rates, response times, cancellations, compliance scores. All tracked automatically. Good agencies get more shifts.
- Transparent performance metrics across every agency
- Top performers rewarded with more opportunities
- Underperformance visible early, not after the damage is done
Shared Compliance
Shared compliance. Not dumped on agencies.
Documents stored centrally, verified automatically, visible to both sides. No chasing, no duplicating, no finger-pointing.
- Auto-verification of DBS, RTW, training and references
- Expiry alerts before documents lapse
- One source of truth for CQC and commissioners
Auto-verified
DBS, RTW, training, references
Both sides
See the same data in real time
4m+ care hours
Delivered together
Long-term relationships
Not transactional bookings
Real Partnerships
Long-term relationships, not transactional bookings.
Agencies that perform well build lasting relationships with your services. Workers get to know your residents. Everyone benefits.
- Preferred lists based on performance, not politics
- Workers can be requested back to the same service
- Partners in your care delivery, not just suppliers filling gaps
Questions providers ask about our agency relationships.
How we work with agencies and why it matters for your services.
Why don't you just negotiate the lowest agency rates?
Because the lowest rate doesn't get you the best care. When agencies are squeezed, they send whoever's available rather than whoever's best. Fair, competitive rates attract better workers who show up reliably, know your residents and stay longer. That means fewer gaps, fewer complaints and lower overall cost.
How do you onboard new agencies?
Every agency goes through a structured onboarding process with a dedicated account manager. We verify their compliance documentation, agree rate structures, upload their workforce and make sure they understand your specific service requirements. Most agencies are filling shifts within 3 days.
Can we keep our existing agencies?
Absolutely. We onboard your current agencies into the Care Hires network so you keep the relationships that work. But now with added structure, performance visibility and compliance assurance layered on top. You can also access our wider network of 1,300+ agencies if you need additional coverage.
How do you hold agencies accountable?
Through transparent, automatic performance tracking. Fill rates, response times, cancellations and compliance scores are all visible in real time. Good agencies are rewarded with preferred status and more opportunities. Underperforming agencies are flagged early so you can make informed decisions about your supply chain.
Who handles compliance — us or the agencies?
It's shared. Agencies upload and maintain their workers' documentation. Care Hires auto-verifies everything and sends expiry alerts before documents lapse. Both sides see the same data in real time. No more chasing, no more duplicating records, no more gaps that only surface during an inspection.
Most care providers could be using agency better and don't know it.
A 15-minute call fixes that. We'll benchmark your current setup, show you what's leaking (cost, time, risk), and map the fastest route to control.
1
Fill in the form.
Just the basics. Under two minutes.
2
We'll be in touch.
To understand your services, suppliers and rules.
3
See the platform.
On your numbers, not generic slides.