Godfrey Care achieves 100% shift fulfilment and reduces agency spend by 26%.

Godfrey Care’s operational and finance teams identified the need for a new workforce management system to streamline agency staffing processes and support business expansion.

Their existing manual staffing processes were time-consuming and inefficient, placing pressure on internal resources. The organisation relied heavily on a single agency provider, which supplied 90% of their agency staff, resulting in high costs and limited flexibility.

Ensuring consistent, compliant staffing was also a major priority. Leadership needed a solution that would guarantee high-quality staff delivery while maintaining full compliance across services.

Care Hires provided Godfrey Care with a digital workforce management platform that replaced manual processes and introduced greater visibility and control.

The Care Hires team supported the transition by:

• Introducing a streamlined digital staffing workflow
• Identifying new agency partners offering enhanced service at lower hourly rates
• Supporting renegotiation of agency contracts
• Providing real-time visibility into staffing performance
• Ensuring all agency staff were fully vetted and compliant

This allowed Godfrey Care to optimise staffing levels, reduce reliance on a single provider, and improve overall workforce efficiency.

Following implementation, Godfrey Care achieved measurable improvements across staffing and financial performance.

Agency spend was reduced by 26%, while maintaining 100% shift fulfilment across all locations.

The organisation also achieved:

• Improved consistency in staff delivering care
• 100% pre-vetted and compliant workforce
• Increased visibility across staffing performance
• Reduced manual administration workload
• Greater operational efficiency to support future growth